The Garden Range

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NJFsailing
5 Star
Brilliant service - ordered on Tuesday, had a phone call 30mins later to inform me it would be delivered the following day. Promptly delivered on Wednesday exactly as described on their website. 10/10, I will be using again.
Wednesday 16th August 2023

Lorraine Lester
5 Star
I cannot recommend this company enough. Highly professional, and supportive. We had a small fault with our order which was more than resolved, in an efficient and speedy manner. A big thank you to Julie! Do not hesitate to order from them!
Friday 11th February 2022

David Hudson
3 Star
The product was great and has done exactly what we wanted, however the customer service I received was poor. Took 7 working days to despatch and zero tracking data offered. When I requested an update I had a very sharp response "I am sorry if you did not understand the lead time but it is based on working days, ie the weekends do not form part of the lead time". I deal with deliveries from Italy on a daily basis so understand lead times, the order confirmation states despatch in 3 days which is why I asked for confirmation of despatch, the response came across with a condescending tone which was not helpful. Not a great experience but happy with the products purchased.
Monday 26th April 2021

R Taylor
5 Star
I ordered 35 plastic shed base sections for a 7x5 shed. They arrived in 2/3 days. Unfortunately the delivery was two short, (anyone can make mistakes) but a quick phone call resulted in the two missing sections being delivered two days later. I thought that their rectification of the problem was A1.
Thursday 21st May 2020

Menna Pritchard
5 Star
Bought gym flooring from The Garden Range and had really good customer service. I was looking for good value, good quality flooring that was in stock and able to be delivered in time for Christmas but was also a bit nervous about spending around £200 with a company I didn't know. I called and spoke to a very helpful member of staff who was able to give me more information about both the flooring and delivery. I ordered via the website and received my flooring a few days later via DPD. There had been an error with the house name but this was dealt with swiftly by The Garden Range who called DPD to amend before calling us back to confirm everything was sorted. Extremely happy with both the service recieved and the quality of the flooring. And would confidently buy from them again. Thank you
Sunday 27th December 2020