Rowena Mowers

Jo Bangor
5 Star
What a lovely experience! Popped in for some alkalate fuel, very helpful and friendly. Went to pay and spotted a photo of a cat on the computer desktop background, so we had a really nice chat about our respective felines as well. Really brightened what could have been a very mundane purr-chase Sorry, couldn't resist the pun ;-)
Wednesday 8th March 2023

Mike Clarkson
5 Star
Good people, know their business and their charges don't break the bank. I'm happy.
Wednesday 12th October 2022

Matt Williams
5 Star
Went in to buy some chainsaw trousers, very helpful & even got to try them on before I bought them. Will definitely be going back.
Saturday 16th October 2021

Richard Ward-Jackson
5 Star
I had a very good impression of Rowena tool hire when I visited them to look at Honda brushcutters. I was finding it difficult to decide what to buy and was patiently shown the machines and given the information and time I needed to make the right decision. I'm very pleased with the machine I purchased from them and glad that I went to them for it and not the Internet.
Wednesday 15th June 2016

Jeanette Wooden
1 Star
I have used this shop several times before and they have been excellent. Yesterday, however, my husband and I visited to purchase a new head for our petrol strimmer and had quite a different experience. The only person available to help us was an older man who was talking to another customer. Fair enough. However, it became evident that he was just chatting to the other person, which he did for 10 minutes or so. Fair enough if he'd just acknowledged our presence and told us he'd be with us in a minute, but he didn't. Finally he asked if he could help and we explained what we wanted. We showed him a photo of our strimmer and he said they didn't deal with that make. We pointed out we'd bought it there a few years previously and he said no we hadn't - they had never dealt with that make. Never mind we said, will a different head fit our machine? He didn't know he said. We asked how much a new head would be and he (seemingly reluctantly) went to the till to find out. As no help or information at all was forthcoming from him, we asked how we could resolve this situation, should we bring the strimmer in? Yes, he said, that would probably be best. His manner was disinterested and supercilious throughout, but the final insult was when I asked until what time the shop was open. He waved airily at the clock (showing 1.55pm) laughed, and said 2 o'clock. We walked out. I will NEVER shop there again. I have since looked at their website which says they are open until 5pm on a Saturday, so either the information on the website is incorrect, or he was misleading us. Either way, they now have one very dissatisfied ex customer.
Sunday 7th May 2017