K. Barnard Brickwork

 COMPLAINTS POLICY The business always endeavours to provide the best service.  However, on rare occasions there may be times where a customer may not be completely satisfied.  To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve. Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting. Business Complaint Procedure On receipt of your complaint the business aims to respond within 5 days.   The business will arrange a convenient date to come and view and/or remedy the situation within 28 days. In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint. The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.  You will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use their Alternative Dispute Resolution.

AJ Building
5 Star
Very professional service from the first contact to the end of the job. Ben and the team carried out an excellent job of a badly damaged brick wall and it looks as good as new. Will be using them again and wouldn’t hesitate to recommend.
Saturday 6th May 2023

Simon O'C Lee
5 Star
A very friendly two generation company with lots of experience in traditional brickwork restoration. We would have them back all over again, but the quality of their work makes that unnecessary. A very competent and trustworthy team who kept the site clean and as dust free as possible and always washed the area down at the end of every day.
Friday 26th May 2023

Susan
5 Star
Keith and Ben came to assess a chimney stack for me. They were friendly and quick to respond. They advised no work is needed at this point in time and I really appreciated their honesty in saving me from having unnecessary work done. I will definitely return to them for future work. Thank you!
Sunday 16th April 2023

Catherine Walsh
5 Star
Keith and Ben did a fantastic job replacing our front door and doing all the brickwork around the door. We had a UPVC door in a 1930s house and wanted to replace it with a wooden door with stained glass and side windows. We sourced a door and stained glass, and Keith fitted it and found bricks which matched our house and installed the new doorway, windows and brickwork for the different shape of the entrance, restoring it to an appearance which matched the original style of the house. All the work they did was very high quality with great attention to detail and I felt the end result looked 100% better than the doorway did before. (Photo with white door is before, other photos are after).
Saturday 10th November 2018

Roland Hill
5 Star
We would highly recommend Ben, Keith and their team. They are everything you would hope for; reliable, trustworthy, with excellent attention to detail and pride in what they do. We are extremely happy with the results and would definitely consider them for future work.
Friday 5th May 2023