B&Q Croydon

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David Pavesi
2 Star
It's the place I often HAVE to go. Given a better choice I wouldn't. Stock options aren't bad but attention to customer queues is rubbish. Last time I was there had to wait 15 minutes in the queue. What I was buying wasn't suitable for the self service checkout. The one manned till also doubles as the customer service/returns point!!!??? Ludicrous - 3 members of staff just having a scratch at the order collection point nearby. Manager? If there is one they keep well away from the checkout area in case of having to address customer frustration
Wednesday 28th June 2023

Stephen Gadd
1 Star
Went to buy hose fitting, couldn't find then anywhere even though there is a huge gardening area. Had to ask three members of staff who simply weren't interested, one of which was working in that area. Finally got a sensible response from the customer service desk assistant. Some serious staff training needed form that person may go a long way !
Monday 5th June 2023

Matthew Carr-Gomm
1 Star
Only great if you enjoy waiting in a long checkout queue at B&Q’s convenience to give them your money. It’s a wonder they can even be bothered to be in business!
Tuesday 30th May 2023

Susan ibbetson
5 Star
This place has improved a lot in the past few years. I find everything thing I need. I like that my checkout assistant actually asked " Did you find everything you need?" It was tidy and staff were friendly. Great.
Thursday 22nd June 2023

Christine Smith
1 Star
Dire jobsworth customer service!!! I needed some help to reach a stand for an expensive 300 litre water tank I was buying. The guy I asked said he was a bit busy (he was stacking shelves in the garden section) but he’d get someone else. Who of course never came. I asked another member of staff in uniform but she was off shift apparently doing her personal flower shopping. Duh.The stands were way above head height and were filled with water - we did manage to get a stand with heaving and tipping and splashing thanks to husbands gorilla grip but no thanks to staff!. Then lengthy wait at tills. The barcode on the expensive plant pot I was buying couldn’t be read by the scanner so I was told to go back to gardening right at the opposite end of the store… you mean we should drag a long bed trolley with a massive water tank, two stands, a concrete slab and plants on board all that way ? And what then, go to the back of the queue? No way so I just left it at the til. A plant I was buying which clearly said £9 on the label scanned as £12. The cashier plainly had made a mistake but he was adamant so I left that at the till too (I think he scanned another plant twice but couldn’t be bothered to check). Frankly am speechless at the level of service. Spent £155 but won’t be coming back.
Saturday 17th June 2023